Free delivery within the Kingdom for all orders above 899riyals. If the order is less than this value, the shipping value will be basedon the shipping company’s evaluation. But usually it does not exceed 35 Saudi riyals.

At Beauty Steps, we aim to deliver orders as soon as possible, shipping takes place as soon as the order is prepared. Your order will be shipped according to the expected release date: -           Inside Riyadh: 1 to 3 Days(Excluding Weekends and Official Holidays)-           Outside Riyadh 3 to 5 Days(Excluding Weekends and Official Holidays)

At Beauty Steps, we strive to maintain the quality of our products to reach you as it is. All of our products are shipped via Freight Forwarders to maintain product functionality.

When you receive the products, please read the instructions for storage and opening, some products may take up to 12 months from the date of opening the package, we recommend that you store the products away from sunlight and heat, the products are kept in a dry and cool place, the temperature does not exceed 23 degrees Celsius.

You can pay via (Mada, Visa, MasterCard, Tamara, Apple Pay, Tabby) and soon various payment services will be available.

In this unlikely situation, please contact us through WhatsApp +966 567019119 for instant support or send an email to customercare@beautysteps.sa. Please be sure to include your order number, the wrong or damaged item name and number and attach a picture of the item. Our team will look into your request and get back to you within 2-3 days.

For any missing items in your order, please contact us through WhatsApp +966 567019119 for instant support or send an email to customercare@beautysteps.sa with your order number, the missing item’s name and number. Our team will investigate your request and get back to you in 2-3 days.

Any item that is sold out will mention, ‘Out of Stock’ on the product page. In rare cases, a product in your cart may become out of stock as you're in the check-out process and a notification will pop up during the process.

We are sorry to hear that. Please wait for 10 minutes as there might be a slight delay in receiving the order confirmation due to our system processing the transaction. If you still haven't received your confirmation with your invoice, please contact us through WhatsApp +966 567019119 for instant support or send an email to customercare@beautysteps.sa. To help investigate the matter, kindly provide us with the email address and phone number used while placing the order.

Beauty Steps does not operate a physical store.